Shipping policy
Shipping Info
Shipping Methods:
AzurePlume Hair utilizes reliable carriers such as USPS, Amazon Logistics, FedEx, UPS, DHL and Royal Mail for global shipping.
Total Delivery Time:
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost:
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events.
About Tax:
Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
*All additional costs due to recent U.S. customs regulation changes will be fully covered by AzurePlume Hair. Please shop with peace of mind — we wish you receive your dream wig very soon!
Additional Notes:
- Local logistics deliver on business days (Mon. - Fri.).
- Ensure your address is accessible and secure for delivery.
- Keep your phone on, as carriers may contact you.
- Your package may not require a signature.
| Scenario | Responsibility |
| Incorrect personal shipping info or undeliverable address | Buyer |
| Customs duties in recipient’s country/region | Customer |
| Buyer’s delivery delay or address modification |
Buyer |
| Cancellation or return halfway for personal reasons | Buyer |
Shipping Insurance Refund:
- Refunded before shipment: Refunded to the original payment account.
- Other cases: Refund eligibility varies.
Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!
